HERUI provides 7×24 global technical support, full after-sales guarantee, professional training and compliance certification services for every customer. From pre-sales consultation to after-sales maintenance, we are always by your side.
We build a full-coverage service system for global customers, covering the entire life cycle of medical equipment, to ensure your equipment runs stably and efficiently for a long time.
2-year whole machine warranty, lifetime maintenance service, global unified after-sales standard, no worries about after-sales.
We maintain a full inventory of original spare parts, ensuring quick replacement and long-term support for your equipment anywhere in the world.
One-to-one operation training, maintenance training and emergency handling training for your team, both online and offline.
Full FDA/CE certification technical support, help your products meet the regulatory requirements of the target market.
We provide continuous service support for every link from the moment you contact us, to ensure a worry-free cooperation experience.
1-on-1 professional consultant, understand your needs, provide targeted product and solution recommendations.
R&D team customizes product functions, specifications and appearance according to your application scenarios and needs.
Strict quality control throughout the production process, global logistics support, door-to-door delivery service.
With a complete stock of original components, we ensure fast, hassle-free spare parts delivery to support your equipment anywhere in the world.
Systematic operation and maintenance training for your team, to ensure that the staff can master the equipment proficiently.
Regular return visit, equipment maintenance, spare parts supply, firmware upgrade, lifetime technical support.
We have established a complete after-sales guarantee system to ensure that you have no worries during the use of the equipment.
Global spare parts warehouse layout, 100% original factory spare parts supply, 72-hour fast delivery, to ensure the normal operation of your equipment.
We offer tailored manuals, video tutorials and step-by-step guides for each product, making self-installation and routine maintenance easy and error-free.
7×24 hours online customer service, 1-hour response for general problems, 4-hour solution for urgent problems, 24-hour on-site service for emergency.
We have sorted out the most common questions of customers, if you have other questions, please feel free to contact our support team.
Our service network covers more than 50 countries and regions around the world, providing localized service support for global customers.
EU countries, UK, Russia, Turkey
China, Southeast Asia, Japan, South Korea, Australia
United States, Canada, Mexico
Brazil, Argentina, Chile, Peru
GCC countries, South Africa, Nigeria, Kenya
No matter you have any questions about products, after-sales, customization or certification, our professional support team will provide you with a satisfactory solution within 24 hours.
